The above format results in addition of Aashirvaad Shudh Chakki Atta 10kg with MRP of 449₹ and discounted price of 415₹ to the store.
Notes:
- First line should always contain headers in the exact format as shown above in the example
- Order of columns should match exactly as shown in the example
Yes, you can use Excel Spreadsheets in the format specified in the Merchant App. You can add product information along with image, stock, MRP and selling price of your SKUs.
Upload template is also available in the App. Make sure you use the template for error-free stock updates.
🤖 AI Support Assistant
Need help with an order or app feature? Talk to our AI Assistant.
Conversational Support:
Tap the AI Chat icon to start a conversation.
Attachments: You can send screenshots to describe your issue better.
Shopper Platform currently supports users of three kinds.
- Buyers
- Sellers
- Parcel Service Providers
Registration is possible via two channels:
- Android Mobile Apps
- Baazaar Website
Android Apps:
- For Buyers - Market
- For Sellers - Merchant
- For Parcel Service Providers - Parcel
Verification is necessary to use Shopper Platform's services. All users have to verify emails and phones in order to access most features.
🏪 Merchant Registration Guide: Join the Shopper Platform
Becoming a seller on the Shopper Platform is a streamlined process designed to get your shop online and ready to receive orders quickly. Follow these steps to register your
business.
1. Initial Sign-Up & Email Verification
Open the Shopper Merchant App to begin.
* Enter Your Details: Provide your full name and a valid email address.
* Verify Email: You will receive a 6-digit OTP (One-Time Password) in your inbox. Enter this code in the app to verify your identity.
2. Phone Verification
Once your email is verified, you’ll need to link your mobile number.
* Enter Mobile Number: Provide the phone number you wish to use for business communications.
* SMS OTP: A 4-digit OTP will be sent via SMS. Enter it to complete the mobile verification.
3. Register Your Shop (The 2-Step Process)
After verifying your contact details, you will be guided through a two-step onboarding form.
Step 1: Shop Information
* Shop Name: The name customers will see on the Market app.
* Shop Image: Take a clear photo or upload an image of your storefront.
* Address: Enter your shop's physical address (Shop No., Locality, City, Pincode, etc.).
* GPS Location: The app will automatically fetch your precise coordinates using your device’s GPS. This ensures local customers can find your shop.
Step 2: Payments & Verification
* Payment Details (UPI): Enter your UPI ID (VPA) and Payee Name. You can also scan your existing UPI QR code for automatic setup. This is how you will receive payments.
* Proof of Address (PoA): Upload a photo of a valid document (like a utility bill or rent agreement) for account verification.
4. Submission & Review
Once you submit the form, your application will be sent to the Shopper Platform team for review.
* Status: You will see a "Submission Complete" screen.
* Approval: After your documents and details are verified, your shop will go live, and you can start adding products to your inventory and receiving delivery orders!
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Tip: If you do not want to install our app right away, you can also register through Baazaar, the platform's multi-role web interface.
Yes. Here's a detailed description of how to configure your store.
⚙️ Setting Your Store Controls
Manage your shop's availability and policies directly from the Home Dashboard.
Going Online/Offline
Action: Toggle the Availability Switch on the Home screen.
Online: Your shop is visible to customers on the Market app, and you can receive new orders.
Offline: Your shop is hidden from customers. Use this when you are closed or out of stock.
Customizing Shop Policies
Use the sliders on the Home screen to adjust:
Minimum Order Value (MOV): Set the smallest amount a customer must spend to order for delivery.
Delivery Reach: Define how far (in km) you are willing to deliver.
Return Window: Choose how many days a customer has to request a return after delivery.
Tip: You can set these policies on the Baazaar web interface also.
📝 Mastering the Order Lifecycle
Track every order from the moment it's placed until it reaches the customer.
Order Statuses
Pending: A new request from a buyer. Accept it to start processing.
Processing: You are preparing the items.
Packed: (Optional) Mark items as packed once ready.
Shipping: The order is out for delivery.
Completed: Confirmed as delivered!
Customer Communication
Open any order to see the Buyer's Profile.
Use the Call, SMS, or WhatsApp buttons to contact them instantly for clarifications or delivery coordination.
Collecting Payments (UPI QR)
For direct payments, tap Collect Payment to generate a unique UPI QR Code.
Show this to the customer for a quick, hassle-free transfer.
📦 Managing Your Inventory
Keep your digital shelves updated with the tiered Category -> Subcategory -> Product structure.
Adding New Products (SKUs)
Search the Catalog: Go to the Store section and search for the product you want to add.
Enter Details: Tap "Add SKU" and provide:
Price: Your selling price.
MRP: The maximum retail price.
Stock: How many units you have available.
Unit & Size: (e.g., 1 kg, 500 ml, 1 Pack).
Submit: Save to make the item live in your store.
The Magic Barcode Scanner
Action: Tap the Scanner icon.
Scan: Point your camera at a product's barcode (EAN/UPC).
Smart Action:
If the product exists, the app opens the Edit screen to update your price/stock.
If it's new, the app pre-fills the barcode for easy addition.
🚚 Booking a Delivery Partner (Parcel)
No delivery agent? No problem! Use the integrated Parcel Service.
How to Book
Initiate: In the Order details, tap the Parcel button.
Search: The system will search for nearby Shippers (delivery partners).
Confirm: Once a Shipper accepts, you'll see their name, photo, and ETA.
Track: Watch the Shipper’s real-time location on the map as they head to your store.
Ready for Pickup
Mark the order as Packed so the Shipper knows it’s ready to be picked up.
💳 Managing Your Subscription
Keep your business running by staying on top of your platform plan.
Checking Your Plan
Go to Account -> Subscription to see your current status (Trial, Active, or Expired).
Check your limits for products and orders.
Upgrading or Renewing
Select Plan: Browse available plans and compare features.
Pay via UPI: Choose your plan and pay instantly via UPI or the integrated payment gateway.
Activation: Your plan updates immediately upon successful payment.
Bulk SKU Addition (Advanced)
Adding a lot of items? Use our bulk tools in the Add Products section:
AI Lens Recognition:
Take a photo of your shelf or multiple products.
Our AI will identify them and add them to a review list for you.
Smart Upload:
Have your own Excel format? Upload it, and our smart system will attempt to map your columns automatically.
🔄 Managing Returns
Handle customer returns professionally with our built-in workflow.
Review: New return requests appear in the Return Management section with the reason and items.
Approval: Approve the request to start the return process.
Collection: For pickups, the system can help you find a Shipper to collect the item from the customer.
Refund: Once you receive the item, confirm the refund and upload the payment screenshot as proof to complete the request.
💰 Settlements & Earnings
Transparency: Every order shows a breakdown of net settlement amount.
Payouts: Once an order is delivered, settlement section shows up automatically.
Manual Transfer: Tap the Settlement button to transfer funds directly to complete the platform dues if any.
Still have questions?
Can't find what you're looking for? Feel free to contact our support team.